Member Engagement
Club One is the leader in member experience and satisfaction with the industry’s highest success rate for member retention.
A first impression is priceless. And a member’s experience begins when they first interact with staff. With more than 140,000 members and 30,000 visits per day in our health clubs, fitness centers and community centers, we’ve mastered the art of member experience and engagement. We’ll work with you to understand how to adopt your mission, develop a success plan, and execute to drive membership and retention. No one surpasses Club One’s years of experience and ability to effectively integrate members into the whole center. And we offer professional training that teaches employees how to create connections that build long-term relationships.
By implementing best practices from over 90 locations, we specialize in creating a warm, inviting atmosphere from check-in to a sincere ”see you again soon.” As a leading fitness and wellness provider, our priority is to serve people first, in all capacities and partnerships. We communicate sincerity and integrity with each interaction. Through customized programs and services, we’ve built confidence in our ability to engage, retain, and recruit new members. And we can put our knowledge and skills to work for you.
Members stay engaged with:
- Wellness-based new member on-boarding program
- High-quality programming and services
- The best trained staff in the industry
“Our goal is to quickly understand and embrace our partner’s mission and vision, seamlessly integrate into their culture, and deliver real results. Club One has demonstrated the ability to consistently exceed projections, and deliver year over year growth in even the most challenging markets.”
—Tom Nelson, Vice President JCCs and Community Centers
